SERVPRO: Dispatch & Scheduling Coordinator

Job Title:
Dispatch & Scheduling Coordinator

Company/Organization:
SERVPRO Team Fosdick

Description:
SERVPRO® Team Fosdick is the leading fire, water, and reconstruction company in Northeast Ohio. With 13 thriving franchise locations, we are rapidly growing—and we’re looking for a customer-focused, detail-oriented Dispatcher & Scheduling Coordinator to join our team.

In this role, you’ll be the first point of contact for customers, coordinating schedules, supporting mitigation teams, and ensuring top-notch service from the very first call.

Key Responsibilities:

Answer, screen, and direct incoming calls in a professional and friendly manner
Accurately document customer information into company systems
Schedule initial inspections with customers and mitigation teams
Adjust and update schedules as needed to meet customer and operational needs
Manage customer service issues and resolution
Conduct follow-up customer service calls to ensure customer satisfaction
Perform file audits to ensure accuracy and completion of documentation
Communicate changes and updates promptly to management, customers, and team members
Provide after-hours phone support on a rotating basis (nights + weekends)

Join a company that makes a difference when customers need it most. Apply today and become part of SERVPRO® Team Fosdick’s mission to restore peace of mind—one call at a time.

Servpro Team Fosdick is an equal opportunity employer.

Required Skills:
High school diploma or equivalent required
Prior customer service experience (restoration, construction, or service industry preferred)
Excellent verbal and written communication skills
Strong time management and organizational abilities
Professional phone presence with patience and active listening skills
Proficiency with Microsoft Office Suite
Ability to thrive in a fast-paced, team-oriented environment
Willingness to participate in rotating on-call schedule

Full or Part Time:
Full-time

Hours:
Monday – Friday: 8:00am – 5:00pm
On-call rotation (weeknights + weekends)

Wage:
Benefits:
Medical, Dental, and Vision Insurance
Paid Vacation & Holidays
Life + Voluntary Life Insurance
401(k) with Company Match
Supportive, team-oriented, and casual office environment
Hourly Rate – $20-$23

Start Date:
As soon as possible

Employer Contact Information:
Kym Gibson
1170 Industrial Parkway
Medina, OH, 44256
(330) 572-0808 | hr@servproteamfosdick.com
Contact employer via Email