American Institute of Healthcare Compliance: Technical Support Assistant

Job Title:
Technical Support Assistant

Company/Organization:
American Institute of Healthcare Compliance (AIHC)

Description:
We are looking for hands-on, career-minded individuals eager to master our operations from the ground up, with a defined pathway to a leadership role.

The American Institute of Healthcare Compliance (AIHC) is a non-profit web-based healthcare training and certification company founded in 2007. We are a Licensing/Certification partner with the Centers for Medicare and Medicaid Services (CMS).

Position Description

We are seeking an entry-level Technical Support Assistant who is eager to grow into a more established role within our company. The ideal candidate is a dedicated, motivated, and career-oriented professional with the ability to take on increasing responsibility and the potential to advance into a management role within the next two years.

This position supports the day-to-day functionality of our website and Learning Management System (LMS). The following responsibilities of this position include:

• Technical & Systems Support (Training Provided)
o Assist with entering and updating course content within the Learning Management System (LMS)
o Help ensure registrations, memberships, and renewals are functioning properly
o Test website features including shopping cart, checkout, and user account access; review and understand system settings, troubleshoot issues, and help identify root causes when functionality is not working as expected
o Perform routine website updates (e.g., plugin updates, basic content updates)
o Assist with ongoing website maintenance, including organizing content and removing or archiving outdated or retired materials
o Review and update basic SEO settings (such as page titles, descriptions, and metadata) to support website visibility and accuracy
o Identify, document, and report technical issues; assist with troubleshooting
o Participate in quality assurance testing for courses, quizzes, and overall user experience

• Operations & Administrative Support
o Support membership and registration processes from a systems perspective
o Enter and maintain accurate data across platforms
o Assist with product setup and updates
o Collaborate with team members to support daily workflows and system improvements

Required Skills:
Candidate Qualifications

• Education
o High School Diploma required, some college preferred in an IT-related field

• Experience
o Team-oriented work history with customer service experience
o Minimum 1-year of experience in administrative, technical support, or related roles
o Some experience working on websites, LMS platforms, or similar systems (academic, internship, or work experience acceptable)

• Track Record – Personal Traits
o Comfortable learning and navigating new technology with the ability to train others
o Strong attention to detail and organizational skills
o Ability to follow processes and complete tasks accurately
o Problem-solving mindset with a willingness to learn and ask questions

• Preferred Skills
o Access Database experience
o Familiarity with WordPress, LMS platforms, or similar tools
o Experience with membership-based or nonprofit organizations
o Basic understanding of website functionality (user workflows, plugins, SEO basics, etc.)

Full or Part Time:
32 hours/week

Hours:
Business hours are Monday through Friday, 9:00 AM to 5:00 PM. This position requires a total of 32 hours per week, with a consistent schedule to be determined within those hours.

Wage:
$17 – $19/hour
Benefits include participation in a SIMPLE IRA retirement plan with employer contributions.

Start Date:
We are looking to fill this position as soon as possible

Employer Contact Information:
Theresa Kunz
3637 Medina Rd
Medina, OH, 44256
(330) 241-5635 | humanresources@aihc-assn.org
Contact employer via EMAIL – Humanresources@aihc-assn.org. No phone calls will be accepted. Explain your interest in the position and why you would be a strong candidate. Send a current resume, including a list of work references as an attachment to HumanResources@aihc-assn.org. Please note: Phone calls will not be accepted.