Call Support Technician

Job Title:
Call Support Technician

Company/Organization:
Com Net, Inc.

Description:
• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshooting Internet-related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Required Skills:
• Experience in basic home networking including Wi-Fi
• Experience in TCP/IP and Internet applications
• Experience with Windows and Macintosh operating systems
• Ability to quickly analyze and pinpoint problems
• Exceptional writing skills and verbal communication skills
• Possess a positive, caring and helpful attitude
• Possess excellent telephone skills
• Have strong team orientation
• Ability to work flexible hours and weekends

Full or Part Time:
Part Time

Hours:
Varies by employoee availability.

Wage:
Salary:

• $12.50 an hour

Supplemental Pay

• Hourly rate with monthly performance incentive bonus
• Quarterly internet reimbursement

Start Date:
3-4 weeks

Employer Contact Information:
Donna Tremmel
1720 Willipie St.
Wapakoneta, OH, 45895
(419) 739-3100 | dtremmel@cniteam.com
Contact employer via dtremmel@cniteam.com